In final stages of hiring grievance officer: Twitter’s affidavit in Delhi High Court


The Twitter affidavit was in response to a notice from the Delhi High Court about the microblogging platform’s alleged non-compliance with the new IT rules.

All complaints related to tweets will be examined by the complaints officer, Twitter told the court. (File photo)

Twitter India on Saturday informed the Delhi Supreme Court that a preliminary complainant had been appointed after Dharmendra Chatur stepped down after several weeks in office. The social networking platform is in the final stages of hiring a full-time complaints officer in accordance with the new IT rules, the court said.

The affidavit came in response to a notice from the Delhi Supreme Court of the microblogging website’s alleged non-compliance with the new IT regulations.

All complaints related to tweets are examined by the complaints officer, the affidavit says.

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Twitter also informed the High Court that the IT rules clearly state that only the “victim” can file a complaint with the complaints officer. The petitioner had objected to tweets that did not personally affect him and therefore cannot claim to be a “victim”.

A day after Dharmendra Chatur stepped down, Twitter appointed its California-based Global Legal Policy Director Jeremy Kessel as the new India Complaints Officer. However, the new IT rules require an Indian resident for the role.

The 2021 IT rules went into effect on February 25th, and social media companies, including Twitter, had until May 25th to abide by them. Failure to comply with the digital rules would result in these platforms losing the intermediary status that gives them immunity from liability for the third party data they host.

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However, Twitter found itself in a confrontation with the center over the guidelines. Owned by Jack Dorsey, the social media giant has already lost its legal protection as an intermediary in India and is liable for users who post illegal content.

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